Refund Policy
Exchange and Refund policy
If there is an issue with your purchase at www.whereisvape.com, you can email us, and we will guide you through our processes. Returns must be done within 30 days from the date you purchased it.
Refunds
Once the product is received, we will issue you a refund back to the card used in the original order, minus a 15% restocking fee. We do not provide pre-paid labels to return the product back to us and we do not refund any shipping fee’s.
Exchanges
We are more than happy to do exchanges within 30 days from purchase.
Refund/Exchange restrictions
Unfortunately, there are certain items we cannot accept as a return due to FDA Regulation.
Opened and/or used e-liquid
Products that were not purchased on www.whereisvape.com
Opened and used devices/accessories
Shipping Fees
No refunds or exchanges on sample packs or bundle deals that are partially returned or opened
You will be responsible for shipping the product back to us.
When the returned items are received, a customer service representative will send you an email to clarify what items you would like to exchange for and place your order with you over the email. You will only be responsible for the remaining amount of an item that is not of equal value. Standard shipping fee will be applied to all orders less than $69.99.
*Please contact us before returning any products to us so we can give you an RMA form, if the RMA is not included in the package, we cannot guarantee any refund or exchanges. Our contact information is at the bottom of the page.
Get in touch with whereisvape.com
Whereisvape Return Mailing Address is:
whereisvape
Attention: Returns
1809 Hall Street, Las Vegas, NV
Customer Service Hours:
Mon – Fri 8AM – 5PM (PST)
Email us at support@whereisvape.com